After graduation, Susan worked as an Interior Designer/Business Manager at Business Interiors, as Senior Designer/Project Manager at Corporate Interiors in Knoxville and as the Director of Interior Design at Smee + Busby Architects. She is now President of SKBallard Contract Interiors. Susan has worked with many different architects, contractors, job superintendents and clients on numerous project types. She has design awards on multiple projects throughout her career.
In 2012, Susan was honored with an appointment by Governor Bill Haslam to the Architectural and Engineering Board of Examiners as the Interior Designer Representative. For 2016-2017 calendar year, she was elected Chair of this Board.